Courses
Examples of courses/training
Complaint Handling:
Does all your staff understand your practice complaints protocol? Does all your staff understand that a well handled complaint can help you prevent it escalating beyond the practice? Does all your staff understand the legislation involved?
Course Aims:
To introduce a clear, well defined model for Complaint Handling
To educate the whole team of the effects of a poorly handled complaint
To educate the team of the legislative requirements for complaint handling
Learning Outcomes:
All staff understands the practice protocol for complaint handling
All staff can deal with complaints in a timely, polite manner
All staff understands the potential consequences of a poorly handled complaint
Ethical Dilemmas in everyday practice:
Your team may, on any given day, have to deal with dilemmas that require delicate handling. This talk is an interactive session where the team will be presented with dilemmas that they must work through to achieve a satisfactory outcome that deals with the issue presented.
Course Aims:
Learning Outcomes:
All staff can source the correct advice when presented with a dilemma
All staff understands that some situations require delicate handling
All staff has the confidence to handle situations correctly
Professionalism in Practice:
The GDC has issued numerous guidance documents that are poorly understood by all team members. This guidance places responsibility on individuals who are registered that was not existent just a few years ago. This lecture aims to correct this imbalance by providing an insight into how the GDC and indemnifiers may interpret documents such as Standards for Dental Professionals and Scope of Practice.
Course Aims:
To discuss the various guidance published by the GDC
To look at other sources of guidance that affects registrants
How to source advice on interpreting this guidance
Learning Outcomes:
The team understand how this guidance can affect their everyday life
The team understand that their actions both inside and outside practice could affect their registration
The team can source correct and appropriate advice when necessary